Reference

What You Agree To When You Use afapoker

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how deposits clear via DANA, OVO, or GoPay to how disputes are handled.

Account Eligibility RulesDeposit & Withdrawal TermsDANA, OVO, GoPay PolicyAccount Security ObligationsJurisdiction & Access Limits
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afapoker What You Agree To When You Use afapoker
ACCOUNT AND DATA PRACTICES

How We Handle Your Account Under These Terms

These terms are not just rules — they define the practical relationship between your account and the platform. From how we store your data to how we respond when something goes wrong with a DANA or GoPay transaction, every process here is designed to be consistent and traceable. If you ever need to request a change to your account details, update your registered e-wallet, or ask about how long we retain your transaction records, the steps below cover what we actually do and who handles it.

Data Handling

We store your account data — including username, contact details, and transaction history — securely. We do not sell or share your data with third parties outside of what is required to process payments via DANA, OVO, or GoPay.

Cookie Policy

We use cookies to keep your session active and to remember your login state. No cookies are used to track you across external sites.

Account Security

You are responsible for keeping your login credentials private. We use OTP verification for sensitive actions such as withdrawals and password resets. If you suspect unauthorised access, contact support immediately so we can freeze the account.

Data Retention

We retain transaction records and account activity logs for as long as required by applicable law and operational need. You may request a summary of your account data by contacting support with a written request through email.

Requesting Changes

To update your registered DANA, OVO, or GoPay wallet details, submit a verified request through live chat or email. We will require identity confirmation before applying any change to your payment details.

Who Manages Your Account

Account-level decisions — restrictions, closures, data requests — are handled by our account management team, reachable via the same support channels listed above. We aim to respond to formal account requests within a reasonable timeframe.

CONTACT AND HELP

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to flag a transaction dispute, account restriction, or policy question, our support team is available around the clock. You can reach us through live chat directly on site, through our official email channel, or through the Telegram contact linked in your account dashboard. When raising a terms-related query, include your account username and the relevant transaction reference so our team can locate your record immediately. Players in Semarang and across Indonesia can expect an initial response within a short window — we do not queue terms or account queries differently from general support.

Team online

Live Chat

Available directly on the afapoker site, around the clock. Use this for urgent account or payment questions tied to these terms.

Email Support

Send detailed terms or dispute queries to our support email. Include your account username and any relevant transaction IDs for faster handling.

Telegram

Reach the team via the Telegram link in your account dashboard. Useful for ongoing conversations about account access, restrictions, or policy questions.

Your Questions About These Terms, Answered

These are the questions we hear most often when people read through the terms for the first time. Each answer reflects how afapoker actually operates — not a generic policy summary. If your question is not covered here, live chat is the fastest way to get a direct answer tied to your specific account.

Yes. When you open your account, you confirm that you have read and accepted these terms. That acceptance covers all payment activity, including deposits and withdrawals via DANA, OVO, and GoPay. You cannot process a transaction without having an active account, which requires term acceptance.

We post the updated terms here with a clear note of what changed. If you continue using your account after an update goes live, that counts as acceptance of the new version. If you do not agree, you can close your account before the changes take effect. We do not apply new terms to transactions already completed.

Yes. We reserve the right to restrict, suspend, or close an account if we detect a breach of these terms — including attempts to manipulate outcomes, use of another person's payment details, or activity that violates applicable local law. We will contact you through your registered details if action is taken.

Contact support through live chat or email within a reasonable time of the transaction. Include your account username, the transaction amount, the payment method used (DANA, OVO, or GoPay), and any reference number from your e-wallet app. Our team will investigate and respond based on the records we hold.

Account access is subject to local law and available only where permitted in your region. You must be of the eligible age under the laws of your jurisdiction, and you may not open an account on behalf of another person. We reserve the right to verify your eligibility at any point.

You must use only payment accounts registered in your own name. Sending a deposit from a wallet that belongs to someone else is a breach of these terms. You are also responsible for ensuring your e-wallet has sufficient balance before initiating a transfer to avoid failed or partial transactions.

We retain your data for as long as required by applicable law and for operational reasons such as dispute resolution. You can request a summary of what we hold by submitting a written request via email support. We will respond within the timeframe required by any applicable data rules in your region.

Yes, but only through a verified request. Contact us via live chat or email, confirm your identity through our standard verification process, and we will update your payment details. We do not accept wallet change requests made over chat without identity confirmation first.

It means afapoker is only available in regions where using the platform does not violate local regulations. You are responsible for checking whether access is permitted where you are located. We do not make representations about the legal status of online gaming in any specific area of Indonesia.

Send a written account closure request through our email support channel. Include your account username and a brief statement that you want the account closed. We will process the request, settle any pending balance to your registered DANA, OVO, or GoPay wallet, and confirm closure once complete.

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